Player Protection First

Responsible Gaming at done66

done66 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Pakistan. Our responsible gaming framework puts your wellbeing first — always.

21+ Age Restriction
24/7 Support Available
PKR Deposit Limits
100% Self-Exclusion

Strictly 21+ Only — No Exceptions

done66 operates an absolute 21+ age policy across all products including cricket betting, live dealer casino, slots, and instant games. Registration requires valid CNIC verification confirming your age. Any account found to belong to a person under 21 will be immediately closed and funds returned in line with our terms. If you suspect a minor is using done66, please contact our support team immediately.

Our Commitment

Gaming Should Always Be Fun

At done66, we firmly believe that online gaming — whether it's placing a bet on a PSL match, spinning the reels on a slot game, or sitting at a live dealer table — should always be an enjoyable form of entertainment, never a source of financial stress or personal hardship. That belief is baked into every feature we build and every policy we enforce.

Responsible gaming at done66 is not a checkbox exercise. We have invested meaningfully in building practical tools, clear policies, and a trained support team that genuinely understands the pressures that players in Karachi, Lahore, Islamabad, and across Pakistan can face. We know that life gets complicated, and we are here to make sure done66 remains a positive part of your entertainment — not a burden.

Our responsible gaming programme covers four core pillars: age verification and access control, player self-management tools, real-time monitoring and early intervention, and signposting to professional support where needed. Every player on done66 benefits from these protections automatically from the moment they register, whether they ever need to use them or not.

We operate under an international gaming license, and our responsible gaming obligations under that license are non-negotiable. We submit to regular audits and maintain comprehensive records of our player protection activities. done66's responsible gaming framework is reviewed and updated regularly to reflect best practice standards in the global gaming industry.

Remember: Gaming at done66 should be entertainment. Set a budget before you start, only play with money you can afford to lose, and always take regular breaks. If it stops being fun, stop playing and reach out.

Warning Signs of Problem Gambling

Spending more money or time on gaming than you originally intended or can comfortably afford

Chasing losses — continuing to play in an attempt to win back money you have already lost

Gambling affecting your relationships with family members, friends, or colleagues

Borrowing money, selling possessions, or using bill money to fund gaming activity

Feeling anxious, irritable, or restless when you are unable to access your gaming account

Lying to people close to you about how much time or money you spend on gaming

Using gaming as a way to escape from personal problems, stress, depression, or anxiety

Repeatedly trying and failing to cut down or stop your gaming activity

If two or more of the above warning signs apply to you, we strongly encourage you to use done66's self-exclusion tools and seek support from a qualified professional.

Player Protection Tools

Built-In Safeguards at done66

Every done66 account comes with a full suite of responsible gaming controls, accessible directly from your account dashboard at any time.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your done66 account in PKR to keep your spending within a budget you are comfortable with. Limits take effect immediately when you lower them and require a 24-hour cooling-off period when you wish to increase them — giving you time to reconsider.

Session Time Limits

done66 allows you to set a maximum session duration so that the platform will alert you — and optionally log you out — when you have been playing for your chosen length of time. Regular breaks are one of the most effective ways to maintain a healthy relationship with gaming.

Loss Limits

In addition to deposit limits, you can set a net loss limit over a defined period. Once your losses reach the threshold you have set, done66 will prevent you from placing further bets until the limit period resets. This tool is particularly valuable during cricket betting seasons like the PSL.

Cool-Off Periods

If you feel you need a short break from gaming, done66's cool-off feature lets you suspend your account for a period of your choosing — from 24 hours up to 6 weeks. During a cool-off, you cannot log in or place bets, but the account remains open and can be reactivated when the period expires.

Self-Exclusion

For players who need a longer or permanent break, done66 offers full self-exclusion for periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is immediate and cannot be reversed before the chosen period expires. We take self-exclusion requests very seriously — this is a firm commitment.

Reality Checks

Enable reality check notifications and done66 will display a pop-up at your chosen interval — every 30, 60, or 90 minutes — showing you a summary of your current session: time played, amount deposited, and net result. A small nudge that keeps your gaming in perspective.

Formal Self-Exclusion

How to Self-Exclude from done66

Self-exclusion is a formal process that immediately blocks your access to done66. It is designed for players who recognise that their gaming is no longer under control and who need a definitive barrier to prevent further play. done66 treats every self-exclusion request with urgency and full respect for your decision.

Once self-exclusion is active, done66 will also suppress all marketing communications to you for the duration of the exclusion. You will not receive bonus offers, promotional emails, or betting nudges of any kind.

Via Live Chat (Fastest) Contact our 24/7 support team and request self-exclusion. It is actioned immediately.
Via Account Settings Log in to your done66 account, go to Responsible Gaming settings, and select Self-Exclusion.
Via WhatsApp Support Message our WhatsApp support team in English or Urdu to request immediate self-exclusion.
Via Email Email [email protected] with your account details and exclusion period request.
Important: Self-exclusion periods cannot be shortened or reversed once activated. Please choose your exclusion period carefully. done66 will not reopen a self-excluded account before the exclusion period has fully elapsed.

Step by Step

Setting Up Your Account Limits

Managing your done66 account responsibly is quick and straightforward. Here is how to set up the key protections available to every registered player.

1
Log In to Your done66 Account

Access your account from the done66 Login page using your registered Pakistani mobile number and password. Ensure 2FA is enabled for maximum account security.

2
Navigate to Responsible Gaming Settings

From your account dashboard, select the "Responsible Gaming" section. All player protection tools — deposit limits, session limits, cool-off, and self-exclusion — are housed here in one place.

3
Set Your Deposit and Loss Limits in PKR

Enter the PKR amounts you are comfortable with for daily, weekly, and monthly deposit and loss limits. We recommend setting these before you start playing any session — not during one.

4
Enable Reality Checks and Session Timers

Turn on reality check pop-ups and set your preferred session time limit. These passive reminders are highly effective at keeping your gaming sessions within your planned budget and time.

5
Review Your Limits Regularly

Your financial situation and gaming habits may change over time. done66 recommends reviewing your responsible gaming settings at least once a month to make sure they still reflect your current circumstances.

Self-Assessment

Is Your Gaming Still in Control?

Take a moment to honestly answer these questions. This is not a scored test — it is a personal reflection tool to help you check in with yourself.

Do you always decide in advance how much money you will spend before starting a gaming session?
Always Usually Sometimes Rarely Never
Have you ever felt the need to bet with larger and larger amounts to get the same level of excitement?
Never Once or twice Occasionally Frequently
Have you ever borrowed money or sold anything to get money to gamble with?
Never Once A few times Regularly
Do you find yourself thinking about past gaming sessions or planning future ones when you should be focused on work, family, or daily life?
Never Occasionally Often Almost always
Have you tried to cut back on gaming but found it difficult to follow through?
Never tried to cut back Tried and succeeded Tried and struggled Tried and failed
Do the people close to you in Lahore, Karachi, or wherever you are based know how much time and money you spend on gaming?
Yes, fully aware Roughly aware Partially aware Not at all
If any of your answers concern you, please do not hesitate to use done66's self-exclusion tools or contact our support team. There is no shame in asking for help — it is the responsible thing to do.

External Support

Professional Help & Support Resources

done66 encourages any player who is concerned about their gaming to seek professional support. The following types of organisations can provide confidential, non-judgmental help.

Helplines

Confidential helplines staffed by trained counsellors are available in Pakistan for mental health and addiction support. Speaking to someone anonymously can be the first and most important step.

Support Groups

Peer support groups for individuals dealing with problem gambling exist across major Pakistani cities. Sharing your experience with others who understand can be enormously helpful in the recovery process.

Mental Health Professionals

Licensed psychologists and counsellors who specialise in behavioural addictions can provide structured, evidence-based treatment for problem gambling. Your GP or local health centre can provide referrals.

Financial Counselling

If gaming has led to financial difficulties, speaking with a qualified financial counsellor can help you understand your options, manage debt, and rebuild financial stability — including JazzCash or bank account management.

done66 Support: Our own customer support team is trained to handle responsible gaming conversations with sensitivity and care. If you reach out to done66 support about a gambling concern, you will be treated with complete respect and discretion. Contact us via 24/7 live chat or email [email protected].

Play Smart

Your Wellbeing Comes First at done66

Explore done66's cricket betting, slots, and live casino games with confidence — knowing that our responsible gaming tools are always there when you need them. Set your limits today and keep gaming fun.