done66 Frequently Asked Questions

Creating a done66 account is straightforward. Visit the done66 Login page, click "Register," and fill in your Pakistani mobile number, a secure password, and your date of birth to confirm you are 21 or older. You will receive a one-time PIN via SMS to verify your number. Once confirmed, your account is live and ready for a first deposit via JazzCash, EasyPaisa, or your preferred Pakistani bank.

done66 requires a valid CNIC (Computerised National Identity Card) to complete KYC. You will need to upload a clear photo of the front and back of your CNIC, plus a selfie holding the card. For players in Karachi, Lahore, Islamabad, or anywhere in Pakistan, the process is fully digital and typically reviewed within 24 hours. Completing KYC unlocks higher withdrawal limits and full account features.

Go to the done66 Login page and click "Forgot Password." Enter the mobile number registered on your account and done66 will send a password reset OTP via SMS within a few seconds. Enter the OTP, set a new password, and you are back in. If you no longer have access to your registered number, contact done66 support via 24/7 live chat for manual identity verification.

No. done66 strictly enforces a one account per person policy. Duplicate accounts are identified during KYC verification using CNIC data and mobile number checks. If a second account is detected, both accounts may be suspended and any pending withdrawals held pending review. If you believe your account has been incorrectly flagged, contact done66 support immediately with your CNIC details to resolve the issue.

Personal details tied to your CNIC — such as your full name and date of birth — cannot be changed after KYC is approved, as they are verified identity data. To update your registered mobile number, contact done66 support via live chat or email [email protected] and provide your CNIC for re-verification. Mobile number changes are processed within 48 hours to prevent fraud.

You can request permanent account closure by contacting done66 support via live chat or email. Before closure, any remaining PKR balance will be returned to your verified JazzCash, EasyPaisa, or bank account. Note that permanent closure is different from self-exclusion — if your reason for closing is related to problem gambling, done66 strongly recommends using the Self-Exclusion tool instead, which provides additional safeguards.

JazzCashEasyPaisaBank Transfer The minimum deposit on done66 is Rs 500 PKR for JazzCash and EasyPaisa mobile wallet transfers. For bank transfers via HBL, UBL, or Meezan Bank, the minimum is Rs 1,000 PKR. There is no maximum deposit limit imposed by done66, though your bank or mobile wallet provider may apply their own transaction limits. All deposits are credited instantly for JazzCash and EasyPaisa.

JazzCash JazzCash withdrawals on done66 are among the fastest available — typically processed within 15 to 45 minutes once approved by our payments team. During peak hours or high-volume periods, processing may extend to 2 hours. done66 processes withdrawal requests around the clock, including weekends. To ensure no delays, make sure your JazzCash mobile number matches the one registered on your done66 account.

done66 does not charge any platform-side fees on deposits or withdrawals. However, your mobile wallet provider (JazzCash or EasyPaisa) or bank (HBL, UBL, Meezan Bank) may apply their own standard transaction charges as per their tariff schedules. done66 recommends checking your provider's fee structure before initiating large transfers. USDT (crypto) withdrawals are subject to standard network gas fees which are outside done66's control.

For security and anti-fraud compliance, done66 requires that withdrawals be sent to the same payment method and account used for the most recent deposit. Withdrawing to a different JazzCash or EasyPaisa number than the one on your profile is not permitted unless you have updated your payment details through the account settings and re-verified ownership. Contact done66 support if you need to update your linked mobile wallet.

HBLUBLMeezan Bank transfer withdrawals from done66 to HBL, UBL, or Meezan Bank accounts are typically processed within 1 to 3 working days, depending on interbank clearing times in Pakistan. done66 submits the transfer on the same business day for requests made before 5 PM PKT. Requests submitted after 5 PM or on weekends are batched and submitted on the next business day. You will receive an SMS confirmation once the transfer is dispatched.

CricketPSL Yes — cricket betting is one of done66's flagship offerings. You can bet on Pakistan Super League (PSL) matches, international Test matches, ODIs, and T20s featuring Pakistan and other major teams. Markets include match winner, top batsman, total runs, over/under, and in-play live betting. done66's cricket section is updated with real-time odds throughout the PSL season, making it the go-to platform for cricket fans across Pakistan.

All slot games on done66 — including Mahjong Ways, Queen of Bounty, and the wider Slot library — use certified Random Number Generator (RNG) software audited by independent testing laboratories. Game outcomes are entirely random and cannot be manipulated by done66 or any player. RTP (Return to Player) percentages for each game are published in the game information panel. done66 only partners with licensed and reputable game providers.

RTP stands for Return to Player — it is the theoretical percentage of wagered money a slot game pays back to players over millions of spins. For example, a game with 96% RTP returns Rs 96 for every Rs 100 wagered on average over the long term. done66's slot library features games with RTPs ranging from 94% to 97%, which is competitive with international standards. High RTP does not guarantee short-term wins, but reflects long-term payout fairness.

Absolutely. done66 is fully optimised for mobile play on both Android and iOS devices. The mobile browser version loads instantly on any Pakistani mobile network including Jazz, Telenor, Ufone, and Zong. All games — slots, live casino tables, and cricket betting — are touch-optimised and playable without downloading an app. The done66 interface adapts automatically to your screen size, so the experience on a budget Android handset is just as smooth as on a flagship device.

Yes. The done66 Casino section includes a full live dealer lobby with real human dealers streaming in HD. Games available include Live Baccarat, Live Roulette, Live Blackjack, and various game-show style titles. Live tables run 24/7 with multiple PKR betting limits to suit players from Faisalabad to Lahore. Live dealer games offer the most immersive online casino experience and are especially popular during late-night gaming sessions in Pakistan.

New Players done66 offers a generous welcome bonus on your first deposit, credited as bonus funds to your account in PKR. The exact percentage and maximum bonus amount are displayed on the promotions page and may vary by campaign period. The welcome bonus applies to slots, live casino, and cricket betting, giving new players from all across Pakistan a strong start without needing to risk their full deposit immediately.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real PKR. For example, a 30x wagering requirement on a Rs 1,000 bonus means you must place Rs 30,000 in qualifying bets before the bonus converts to withdrawable cash. done66 displays the exact wagering requirement on each bonus offer. Slot games typically contribute 100% towards wagering, while live casino games may contribute less.

Free Spins Yes. done66 regularly runs free spins promotions on featured slot titles including Mahjong Ways and Queen of Bounty. Free spins may be awarded as part of the welcome package, as a reload bonus, or as a standalone promotion for active players. Winnings from free spins are credited as bonus funds subject to the advertised wagering requirement. done66 announces free spins promotions via SMS and on-site banners.

done66 rewards its most active players through a tiered loyalty programme. As you accumulate wagers across slots, live casino, and cricket betting, you earn loyalty points that unlock higher tiers with benefits including increased withdrawal limits, dedicated account managers, exclusive PKR reload bonuses, and priority customer support. Pakistani players who play regularly during PSL season and beyond often advance tiers quickly. Full programme details are available in your account dashboard.

No — bonus funds cannot be withdrawn until the associated wagering requirement has been fully met. However, your real-money deposit balance is always available for withdrawal at any time, separate from your bonus balance. done66 maintains a clear separation between real money and bonus funds in your account wallet so you always know exactly what is withdrawable. If you prefer not to accept a bonus, you can opt out before claiming it — contact support before making your deposit.

Yes. done66 operates under an international gaming license issued by a recognised offshore regulatory authority. This license requires done66 to maintain responsible gaming tools, conduct KYC on all players, use certified RNG software, and submit to regular compliance audits. Player funds are held in segregated accounts separate from operational funds, ensuring your PKR balance is protected. done66's licensing and compliance details are available in the site footer and terms documentation.

21+ Only done66 enforces a strict 21+ minimum age requirement across all products — cricket betting, slots, live casino, and instant games. Age is verified during the mandatory KYC process using your CNIC. Any account found to belong to a person under 21 will be immediately suspended, all funds returned, and the account permanently closed. done66 takes underage gambling prevention extremely seriously and supports all international responsible gaming age-restriction standards.

done66 offers immediate self-exclusion for any player who feels their gambling is becoming problematic. You can request self-exclusion via live chat, WhatsApp support, account settings, or by emailing [email protected]. Exclusion periods range from 6 months to permanent. Once active, your account is locked instantly and all marketing communications are suppressed. Self-exclusion cannot be reversed before the period expires. Visit our Responsible Gaming page for full details.

Yes. done66 provides a full suite of player-controlled limits accessible from your account's Responsible Gaming settings. You can set daily, weekly, or monthly deposit limits and loss limits in PKR. Lowering a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period. You can also set session time limits and enable reality check pop-ups. done66 strongly encourages all Pakistani players to configure these limits before their first gaming session.

done66 uses 256-bit SSL encryption on all data transmissions, the same standard used by major Pakistani banks. Your CNIC data, JazzCash details, and account information are stored on secured servers and never sold or shared with third parties outside of regulatory compliance requirements. done66's full data handling practices are documented in the Privacy Policy. Two-factor authentication (2FA) is available and strongly recommended for all accounts.